Customer Advocacy Member
Brief Definition of the Position
As described in this document, the customer advocacy member is in charge of taking care of the clients and process their requests.
Principal Duties and Responsibilities
Receive and managed calls from customers
Resolve product or service problems by clarifying the customer's requests, determining the cause of the problem; and process it using the procedures established by the company
Follow up to ensure resolution of requests submitted by clients
Provide Level 1 Technical Support
Provide all notifications and documentation requested by the company
Provide high level quality control of the products and services and process any findings using the company's procedures
Keep records of customer interactions and file documents as needed
General Requirements
Strong communication skills, preferably to an audience
An understanding of business
Analytical and commercial experience
Good values and cultural fit
Excellent in creativity and critical thinking
Honest, loyal, and confidential
Excellent analytical skills
Well-organized and detail oriented
Fast learner
Excellent in teamwork
In control of emotions
Strong desire to work
Proficient in G Suite tools, Microsoft office tools, and any other software services used by the company
Specific Requirements
Knowledge of office management systems and procedures
Excellent time management skills and the ability to prioritize work
Required Education
Bachelor’s Degree in Business Administration
Want to apply for the position?
Send your resume to careers@relisc.com